Refund & cancellation policy
When Datastreamcraft refunds deposits or fees for audit trail engagements, and how cancellations and rescheduling work.
Last updated: 29 July 2026
This policy applies to professional engagements with Datastreamcraft for financial audit trail monitoring, reconstruction, and related services. It does not cover goods, software licences, or subscriptions we do not sell.
Eligibility overview
Refunds depend on engagement type, notice given, and how much work has already started. Website browsing is free; only paid engagements under an invoice or engagement letter are in scope.
Continuous monitoring (retainers)
- Monthly retainers are invoiced in advance.
- Cancel with written notice of at least 15 days before the next billing date to avoid the following month’s charge.
- Months already begun are non-refundable once monitoring digests for that month have been issued.
- If we suspend service for reasons solely within our control (for example, prolonged inability to staff the engagement), unused prepaid days in that month are refunded pro rata.
Fixed-fee projects (reconstruction & sprints)
- A 40% deposit reserves the calendar slot.
- Cancel 10 or more business days before the agreed start date: deposit refunded in full minus any third-party costs already incurred with your written approval (usually none).
- Cancel fewer than 10 business days before start: deposit is retained to cover preparation and reserved capacity.
- If we cancel before start for our own reasons: deposit refunded in full, and any prepaid balance returned.
Work already started
Once extracts have been received and analysis has begun, fees for completed stages are due. Partial refunds may apply to unused later stages if you cancel mid-project; the amount is calculated from the stage schedule in the engagement letter. Findings already delivered remain yours to keep under the licence in that letter; fees for those stages are non-refundable.
Pre-audit sprints and day-rate work
- Day-rate bookings cancelled with 3 or more business days’ notice are refundable in full if prepaid.
- Cancellations inside 3 business days: 50% of the booked day fee is retained.
- No-shows (no attendance and no notice on the booked day): the full day fee is charged.
- Rescheduling with 3 or more business days’ notice is free once per booking; further moves may incur an administrative fee of HK$1,500.
Non-refundable items
- Completed monthly digests and delivered findings packs
- Third-party costs you pre-approved in writing
- Time already spent on agreed on-site sessions that occurred
Materials and access
We do not sell physical goods. Client-supplied extracts remain your property; we delete or return them per the engagement letter. No refund turns on “unused materials.”
Refund method and timing
Approved refunds are paid to the original payer by bank transfer within 14 business days of written approval. We do not issue cash refunds. Currency matches the invoice (typically HKD).
How to request a refund or cancel
Email info@datastreamcraft.digital with your engagement reference, invoice number, and reason. Phone +852 2859 0888 for urgent rescheduling during office hours; written confirmation is still required.
Exceptions
If mandatory Hong Kong consumer or unfair-contract rules require a different outcome for a particular payer, those rules prevail to that extent. Engagement letters may state stricter notice periods for multi-entity programmes; the letter controls where it is more specific.
Contact
China Merchants Tower, Shun Tak Centre, Sheung Wan, Hong Kong
info@datastreamcraft.digital · +852 2859 0888